Frequently Asked Questions

Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.

Is it possible to change my date?

Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.

Tell me more about your cancellation policy.

Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.

How does the billing process work?

To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.

What is the process for managing guest invites?

Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.

Can I receive a receipt for my order?

Absolutely! Feel free to reach out to our dedicated customer service team with your order number.

Need further assistance?

Need help finding the answers you need? Let’s have a conversation.

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Device Specifications

Information Collection:

We collect personal data such as names, emails, and addresses to enhance user experience and provide services.

Data Usage:

Your information is used to process orders, improve our services, and communicate with you regarding your purchases.

Data Protection:

We implement various security measures to protect your personal information from unauthorized access and disclosure.

User Rights:

You have the right to access, correct, or delete your personal data at any time by contacting us directly.

Cookies Policy:

Our website uses cookies to enhance user experience and analyze site traffic. You can manage your cookie preferences.

Third-Party Sharing:

We do not sell or trade your personal information to third parties without your consent, except as required by law.

Changes to Policy:

We may update this privacy policy periodically. We encourage you to review it regularly for any changes.